Maxxetrac is commited to delivering the highest standards of customer service.
To ensure your company enjoys the full extent of Maxxetrac features, the Maxxetrac support team is available online to assist you to get started.
For those more advanced system setups, Australian head office provides a team of software support engineers to guide you along the way to a successful large scale or corporate implementation. In addition we can assist with customised software development and integration into existing accounting, ERP and infomatics systems.
We support you by:-
- Helping you set up & configure your Maxxetrac system.
- Private or group online training sessions
- Regular newsletters advising of new features & handy hints
- Online training videos
- Listening to your needs & providing regular software updates & addition of new features
- Unlimited help desk via phone (Fleet Customers) & email
- Service packs with modifications & fixes as required
- Research & Development keeping up with latest technologies
- Ensuring Apps are compatible with the latest Smart Mobile Devices
Buying More Devices is Easy
International Clients. Please contact your local Office or Reseller or click on the "Trackers" page and proceed to order.
Australian clients - If you are an existing Maxxetrac client, simply click on the "Trackers" page, select the product from the list. For example:- OBD2 Tracker Tracker or Hard-wired Tracker and click the Order now option. This will open on online order form, where you can place your orders. Maxxetrac will contact you once the order is submitted online. Of course you can also phone or email your Maxxetrac representative. Please call (Within Australia) 1300 361-605 or From Overseas +61 7 55301974 . Alternatively you may Contact Us Online
Answer...There are legal implications regarding the installation and monitoring of any type of GPS Tracking Device. When devices in vehicles, the the person in legal of the vehicle/object is required to have knowledge of GPS tracking device and that it may be used to locate the vehicle/object in real time. This can be in the form of a signed written acknowledgement by the person, or can be integrated into an employee's contract of employment or even a notice in or on the vehicle/object advising of the capability off the devices installed.
Question.. WHAT IS STOPPING ANYBODY TAMPERING WITH MY MAXXETRAC GPS VEHICLE TRACKER?
Answer...This is dependent on a number of factors. The installation of the device is a primary factor in how easily the device can be tampered with. Our tracking device has a built in backup battery which means that even if primary power is disabled the GPS will continue to function and therefore notify its owner that the primary power has been disabled. It also notifies us if antennas have been removed or damaged. If a vehicle is out of GPS or GPRS communication, all data is stored in the GPS Device's internal memory log, so once the device comes back online, the information will be sent with the appropriate information for post investigation.
Question.. IF MY VEHICLE IS STOLEN AND YOUR PRODUCT IS INSTALLED, WHAT CAN YOU DO?
Answer...Our product will follow your vehicle, and depending on the alarms that you have installed, you will be notified that it has left your house / work area, or even that it has been turned on. In addition, we offer a remote disabling solution (at additional cost), so that if your vehicle is stolen, it can be recovered quickly and safely by cutting the power to the car through our GPS solution. Should this be added to your vehicle we charge a small fee each time the vehicle is stopped via the GPS Command when requested by you however a request from an identified Law Enforcement Agency will not incur a charge.
Question.. WHAT DO YOU DO WITH MY TRACKING DATA?
Answer...Each accounts location data is stored seperately with a randomly generated maximum protection password that only the system can make use of. We will not view your data unless it is deemed in the best interests of the account holder. The period of time that your data remains on our servers is dependant on the client, and if the service is terminated, we will remove all data.
Question.. WHAT IF THE DRIVER SPEEDS OR GOES OUTSIDE THE GEOFENCE AND I AM NOT AT MY COMPUTER?
Answer...Alerts to your email address specifying the alert and location. For speeding alerts, our system will notify you of the vehicle name and the speed it was travelling over the pre-determined alert speed. If a Geo Fence is broken, by entering or exiting it, our system will notify you within seconds by e-mail.
If you are an existing Maxxetrac client, simply click on the sign-in at the top of any page, select the "Username" field and type your Maxxetrac supplied username then proceed to the "Password" field and type your unique password (remember that everything is case sensitive) Alternatively you may Contact Us Online or via Email
Remember to always log in via the Maxxetrac home page. Do not set up any other shortcuts as these may become outdated
To Log In please click here
If you have forgotten your username or passwordPlease click here
We recommend to always use Chrome Internet Browser
To download Chrome browser please click here
As a general rule, vehicles will not update location unless the vehicle ignition is switched on. The tracking device will enter power saving sleep mode approximately 3-15 minutes after the ignition is switched off in order to prevent flat batteries and excessive data use.
Vehicle installed with the older 2G devices may not update GPS location if the vehicle is travelling in a 2G mobile phone blackspot area or the partner provider has shut the 2G network.
Ensure the vehicle has been used since the last location, date and time displayed on the map. This information is available by hovering the mouse over the vehicle icon on the map or viewing the information contained in the table below the map.
If your vehicle has travelled more than 20km since the last known position and the time since the update is greater than 30 mins contact us via Email to report the issue.
GPS TRACKING LEGISLATION
It’s generally assumed by many people, that electronic tracking (often referred to as “GPS Tracking”) is unlawful in Australia. As is so often the case, there is a lot more to it than that.
Under the Surveillance Devices Act (Vic) a tracking device is an electronic device, the primary purpose of which is to determine the geographical location of a person or an object.
You can’t knowingly install, use or maintain a tracking device;
- To locate a person without their consent
- To locate an object without the consent of the person having (lawful) possession of that object.
Consent to be tracked, or for an object to be tracked, can be either express or implied. Express consent is where you are asked and accept being tracked. You might also sign a contract which includes the ability to track you.
For example, if your contract of employment includes a term which binds you to the acceptable use policies of your organisation’s technology or vehicles, and that policy includes a clause which allows the location of company property to be identified and/or recorded, then you’ve probably consented to your company phone, laptop and car being fitted with a tracking device without your further consent. Similar clauses are often found in modern rental car agreements, allowing them to track the car at will.
A sealed package which has a label explaining that it may be being tracked may satisfy the requirements of implied consent if you accept possession of it.
The Primary Purpose of the device must be to determine location. In Victoria, a mobile phone which also transmits location information is arguably 1) for making calls 2) for sending and receiving email 3) for browsing the web 4) for running other software or playing games … and somewhere down the list, it may also be for determining location. It is therefore arguable that software on a phone which transmits location information does not make that phone a tracking device, and is therefore not regulated.
The illegal act is using the device to locate someone or something. The tense is the present; ie. where someone or something currently is. There are data logging devices available which record their position to a file within the device, which is later downloaded. Under the wording of the Victorian statute, retrieving the location history of a person or object may not constitute an offence, as it is technically not ‘locating’ the object (present tense) in anything close to real-time, and the recording of location information is not expressly forbidden.
Radio tracking collars for dogs, wildlife, etc, also fall into the definition of tracking devices. If you’re tracking your dog, the dog must be in your possession.
If your dog, car, etc is stolen, the possession of that object is not lawful, so no consent is required to use a tracking device to locate it in Victoria (this is not the case in all states). Commercial services exist which rely on this principle to recover stolen cars.
NSWSurveillance Devices Act 2005 (NSW)
The difference between Victorian and NSW law on this subject is subtle but important.
In NSW, a tracking device is one which is capable of being used to determine or monitor the geographical location of a person or an object. Being capable is very different to something the primary purpose of which is to determine location. In NSW, a mobile phone with a built-in GPS is quite capable of determining location, even if that’s not it’s primary purpose, which clearly makes it a tracking device.
The rest of effective law in NSW is the same as in Victoria (see above).
WESTERN AUSTRALIASurveillance Devices Act 1998 (WA)
The definition of a tracking device is much the same as NSW, and includes any device capable of being used for tracking. In WA, however, they have gone a lot further.
Not only is a person using/installing/maintaining an unlawful tracking device breaking the law, but so is the causing it to be attached/used/installed, etc. In this way, a client asking for their car to be tracked so they can find out where their spouse is going is in breach as much as the person installing the device.
Another important difference in WA is what I can only assume was an error in drafting where no exception is made for unlawful possession of an object. In all other Australian jurisdictions, consent is required from the person in lawful possession of the object to be tracked. In WA, consent is required from that person even if their possession is unlawful. In WA, therefore, tracking a stolen car to aid in its recovery would be unlawful, with both tracking company and the car owner (who is causing it to be tracked) both in breach of the legislation.
SOUTH AUSTRALIATracking devices are defined, but nothing in the legislation prohibits or even regulates their private or commercial use.
QUEENSLANDNo regulation or prohibition exists.
TASMANIANo regulation or prohibition exists.
NORTHERN TERRITORYSurveillance Devices Act 2007 (NT)
The definition and description of the offence is essentially the same as NSW.
ACTThe definition and description of the offence is essentially the same as NSW.